Customer Service

Customer Service at National Air Cargo is a pleasant, helpful and eager experience. You may call any National Air Cargo executive at any time of the day for any query regarding the tracking or getting a quotation or even sending your shipment across to any place in the world. National makes quoting, shipping, tracking, and pick-up requests easy and fast. You can do it right from your desktop through this web site or call our 24-hour Customer Service number.

When you call National, you'll be speaking with an experienced professional who knows the ways of the world in regard to your shipping needs. They will chart out the best logistic route and remain with your shipment from pick-up to the doorstep of delivery, assuring that your cargo is never delayed, diverted or lost.

Our experienced representatives respond quickly to your pick-up and quote requests and our online tracking technology provides you with up-to-the-minute status of your cargo. Another big advantage with National is during emergency situations or incidents. Our capability to reroute or expedite shipments at the earliest is our commitment to keep you updated and assured.

As a special initiative, you can receive continuous 24-hour updates by staying tuned into Cargo Voice, the audio system that feeds you the latest information on your shipments.

Our Advanced technological capabilities utilize Interactive systems like ‘PowerTrack’, GTN, CMOS (I2P/OSI2P), DSS, CFM (ETA). EDI feed is available for booking, invoicing and tracking services. Invoicing via XML is also possible with National.

Our guaranteed 24/7 National Air Cargo operation is supported by diesel generator and redundant fiber optics communication.

All convenient payment styles like checks, credit cards (VISA, MasterCard and American Express) and wire transfers upon receipt of invoice is accepted.

You can also receive an online media kit if you get in touch with our Sales or Marketing team at sales@nationalaircargo.com