What information is required to request a quote?
How do I figure out Dim weight?
The number of pieces, weight, dimension, origin, destination, city, state, and zip code. If there is any other information pertinent to the shipment, please list that as well.
Are there any exceptions to what National Air Cargo is able to ship?
For a domestic shipment, the formula is L x W x H/194. The formula for an international shipment is L x W x H/166. For your convenience, an online calculator is located to the right in the Tools section of the website.
Due to new regulations, we are unable to ship pets, personal, or household items. In these cases, contacting a moving company would better suit your needs.
How do I open an account with National Air Cargo?
Please fill out the credit form completely and fax it back to National Air Cargo at (716) 677-2657 or toll free 1-877-705-3689.
What are your payment terms?
What is the mailing address of your billing department?
Payment is due upon receipt of our invoice.
National Air Cargo
350 Windward Drive
Orchard Park, NY 14127
As a vendor, what information do you require to ensure timely payments of our invoices?
How can I request a copy of my original or adjusted invoice?
Please provide our House Air Way Bill number or the airline's Master Air Way Bill number on the invoice.
To request a copy of your invoice, please contact our billing office at (716) 631-0011.
What is a GBL and CBL?
Does National Air Cargo offer PowerTrack capabilities?
A Government Bill of Lading (GBL) and Commercial Bill of Lading (CBL) are forms for government shipments utilized to facilitate billing.
National Air Cargo is a certified U.S. bank Carrier for PowerTrack, an internet-based freight billing and payment system mandated by the Department of Defense. Government customers interested in National Air Cargo shipments processed via PowerTrack should call an account representative at 1-800-635-0022.
As a military customer, I don't have PowerTrack, what are my other options?
As a military customer, how do I establish a trade partner relationship with National Air Cargo?
You can pay by credit card (VISA, MasterCard or American Express). Please note that the military has asked all shippers to migrate from the Government Bill of Lading (GBL) to PowerTrack.
Contact the accounting department at (716) 631-0011. Please ensure you have you DODAC, GBLOC and your buyer name, as it appears in PowerTrack, plus the type of invoicing that you utilize (shipper, carrier or matching).
When is an Overnight shipment delivered?
Shipments requested overnight are delivered the next business day. For example: A Friday Overnight will be delivered Monday, not Saturday. Special arrangements can be made for Saturday/Sunday and holiday deliveries by contacting a Customer Operations Specialist at 1-800-635-0022.
What are our Import/Export Requirements?
When is a Shipper's Export Declaration (SED) required?
We require the proper customs documents, a point of contact, phone number, and broker information. Broker information is not required for government shipments.
An SED is required on shipments leaving the United States that are valued over $2,500 US.